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HPSS Services Offering from IBM
High Performance StorageThe High Performance Storage System is a Services Offering from IBM Global Services - Federal (Houston, Texas). A Statement of Work and License Agreement define the HPSS services and software provided by IBM. The contract documents are a Statement of Work and a License Agreement.

Services Offered Description
Standard services offering for a single HPSS instance* for new customers in the first year.

The computer operating system platforms, tape and library devices that are supported in the standard offering are listed in the HPSS Technology section.

During the first year for new customers, IBM provides the following services:
  • Assistance with storage system engineering and requirements analysis,
  • Assistance with installation of prerequisite software,
  • Installation of HPSS software,
  • Configuration and tuning of HPSS,
  • Assistance with pre-production testing of the storage system.
  • Review of the HPSS system prior to putting it into production,
  • Ongoing technical support of HPSS.
An overview of these services is provided in the "HPSS Support Services from IBM."
Standard services offering for a single HPSS instance* for existing customers (second and subsequent years) During the second and subsequent years for existing customers, IBM provides the following services:
  • Assistance with problem resolution,
  • Planning for storage system upgrades,
  • Assistance with changing the HPSS configuration (new devices, classes of service, storage classes, movers, etc.),
  • Periodic program reviews,
  • HPSS software patches
  • New HPSS software releases
Extensions to the standard offering. Currently available extensions to the standard offering include:
Special Services Special arrangements can be made to obtain services that are not currently part of the Standard or Extended Services Offering. IBM is able to supply the following services as part of a "special bid" arrangement:
  • 24X7 support for problem resolution.
  • Additional production instances of HPSS for a customer.
  • Extended onsite support of HPSS.
  • Support of PFTP and/or HPSS client API on platforms other than those on the "Multi-platform Capability for HPSS User Interface Clients" list.
  • Support of HPSS movers on SGI IRIX and Compaq Tru64 UNIX platforms.
  • Support for tape drives and libraries that are not currently part of the HPSS offering.

HPSS System* A single HPSS instance is a single HPSS system with a single Storage System Manager component deployed such that all HPSS components except clients are deployed at one physical customer location. An instance may include any number of computers running HPSS servers, movers, and other components.

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What's New?
HPSS @ ISC17 - ISC17 is the 2017 International Supercomputing Conference for high performance computing, networking, storage and analysis. ISC17 will be in Frankfurt, Germany, from June 18th through 22nd.

IBM single client briefing details found HERE.

Schedule a briefing by sending an email to Fabienne.Wegener@de.ibm.com

2017 HUF - The 2017 HPSS User Forum will be hosted by the high energy accelerator research organization Kō Enerugī Kasoki Kenkyū Kikō, known as KEK, in Tsukuba, Japan from October 16th through October 20th, 2017 - Learn More

HPSS @ SC17 - SC17 is the 2017 international conference for high performance computing, networking, storage and analysis. SC17 will be in Denver, Colorado from November 14th through 17th.

Come visit the HPSS folks at the IBM booth and schedule an HPSS briefing at the IBM Executive Briefing Center - URL coming soon!

Swift On HPSS - Leverage OpenStack Swift to provide an object interface to data in HPSS. Directories of files and containers of objects can be accessed and shared across ALL interfaces with this OpenStack Swift Object Server implementation - Contact Us for more information, or Download Now.

Capacity Leader - ECMWF (European Center for Medium-Range Weather Forecasts) has a single HPSS namespace with 269 PB spanning 282 million files.

File-Count Leader - LLNL (Lawrence Livermore National Laboratory) has a single HPSS namespace with 64 PB spanning 966 million files.

RAIT - Oak Ridge National Laboratory cut redundant tape cost-estimates by 75% with 4+P HPSS RAIT (tape stripe with rotating parity) and enjoy large file tape transfers beyond 1 GB/s.
 
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